Last Updated: March 21, 2025

At Threshold (“we,” “us,” or “our”), we value our customers and aim to provide a seamless shopping experience. This Refund and Returns Policy explains your options for returns, refunds, or exchanges for purchases made directly from us. Please review this policy before completing your purchase.

For assistance or to initiate a return or refund, contact us at:
Email: [email protected]
Company: Threshold

1. Eligibility for Refunds and Returns

General Conditions

• You may request a refund or return for most items purchased from Threshold within 30 days of delivery, unless otherwise stated.
• Items must be unused, in their original condition, and returned with all original packaging, tags, manuals, and accessories (if applicable).
• Proof of purchase (e.g., order confirmation or receipt) is required for all refund or return requests.

Non-Refundable Items

The following items are not eligible for refunds or returns:

• Digital products (e.g., e-books, software, or downloadable content) once accessed or downloaded.
• Custom-made or personalized products tailored to your specifications.
• Gift cards or prepaid services.
• Items marked as “final sale” at the time of purchase.

2. How to Request a Refund or Return

To start the process:

1. Email us at [email protected] with your order number, a brief explanation of your request (e.g., refund, exchange, or return), and any relevant details.
2. For physical items, we’ll provide a Return Merchandise Authorization (RMA) number and a return shipping address. Returns without an RMA may not be accepted.
3. Ship the item back within 14 days of receiving your RMA, using a trackable shipping method. Unless the return is due to our error (e.g., damaged or incorrect item), you are responsible for return shipping costs.

3. Refund Process

• Once we receive and inspect your returned item, we’ll notify you by email about the approval or denial of your refund.
• If approved, your refund will be processed within 5-10 business days and credited to your original payment method. Depending on your bank or credit card issuer, it may take an additional 3-5 business days for the funds to appear in your account.
• If denied (e.g., item is used, damaged, or returned after the deadline), we’ll inform you of the reason and return the item to you at your expense, if requested.

4. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or isn’t what you ordered:

• Contact us within 7 days of delivery at [email protected] with your order number and photos or evidence of the issue.
• We’ll provide a prepaid return shipping label and, at your choice, either replace the item at no cost (subject to availability) or issue a full refund, including original shipping fees.

5. Exchanges

• Exchanges are subject to product availability. If you’d like to exchange an item, follow the return process above and specify your exchange request in your email.
• You are responsible for shipping costs for the return unless the exchange is due to our error.

6. Order Cancellations

• You may cancel your order for a full refund if it hasn’t shipped yet. Email us at [email protected] as soon as possible with your order number.
• If the order has already shipped, please follow our standard return process after receiving the item.

7. Shipping Costs

• Original shipping costs are non-refundable unless the return is due to our error (e.g., defective product or wrong item shipped).
• For returns not caused by our error, you are responsible for return shipping fees.

8. Exceptions and Special Promotions

We may offer extended return windows or special terms during holidays or promotional events (e.g., Black Friday or Christmas). These exceptions will be clearly stated at the time of purchase.

9. Your Rights as a Consumer

This policy does not affect your statutory rights under U.S. consumer protection laws, which may vary by state. If you have questions about your rights, feel free to contact us or consult your local consumer protection agency.

10. Changes to This Policy

We may update this Refund and Returns Policy periodically. The most current version will be posted here with an updated “Last Updated” date. We recommend checking this page before making a purchase.

11. Contact Us

For questions, concerns, or to process a refund, return, or exchange, reach out to us:
Email: [email protected]
Company: Threshold